How can we help you?

Have a question? We’ve got you covered! FAQs, quick fixes, troubleshooting, Spotnet, subscription plans and everything you need to know to get the most out of your Usenet experience!

What should I do if I haven’t received an email?

If you didn’t get an email after subscribing, contact our support team at [email protected]. We will help you solve any of your issues as soon as possible.

I’ve paid but still have no access. What should I do?

Different payment methods have different processing speeds (for example, “Transfer”). This is the most common reason for not having immediate access to 5 Euro Usenet.

If that is not the problem, we recommend you get in touch with our customer support team. We are always happy to help you get access to 5 Euro Usenet as quickly as possible.

How can I get a refund?

To get our guaranteed 7-day refund we recommend you contact our customer support via email at [email protected]. We will issue a full refund including any processing fees.

Please note. In order to be eligible for the refund you have to contact our support team before your initial 7-day period expires.

When do I get access to 5 Euro Usenet?

After you’ve made the payment, you will receive an email from 5 Euro Usenet to complete your registration. After that you will have immediate access to 5 Euro Usenet.

What payment methods does 5 Euro Usenet accept?

5 Euro Usenet accepts any of the following payment methods: iDeal, Credit card (VISA, Mastercard, AMEX and Discover) Bank transfer, Bancontact and SOFORT Banking.

Do I have to pay monthly or annually?

This depends on the subscription you choose. With each of our packages you can choose the duration of your subscription of 1 month, 6 months or 1 year.

The one-year subscriptions always offer the best value for money.

How much does 5 Euro Usenet cost?

Check out our Packages page for our current subscription options. There you will always be able to find our relevant subscription prices and choose the duration of your subscription.

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